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Return and Refund Policy


We accept all returns with no questions asked.  


When Returning a Purchase  

 Please arrange the return within 7 days after you receive the rugs and a full refund will be issued to you in 5 business days after we received the return.

 Please contact us by email and include your original order number, what product(s) you are returning, We will give you a Return Approval Number, and other relevant shipping information you may need. 


Wrap the package carefully. All returned Area Rugs should be in their original or equivalent condition and packaging. Insurance should be purchased through the shipping company for area rugs valued more than $100.00 

It is important that we know when your return is expected. Please email us your shipping tracking number; we need this in case there are any issues during transit. 

Please note that for a free shipping product, the shipping cost is included in the price. So we will deduct the actual shipping cost in your refund, and please be assured that we deduct only what the shipping company charged us, no additional handling fee will be deducted. 

As a general rule, those products customized to your specifications  or modified for you cannot be returned.



Through many years of experience, we have learned to package our products to withstand damage during shipping.

However,accident do happen sometimes, so always check the package upon arrival.

Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive  that damaged package, we will send you a new one. Please notify us if you refuse delivery, so we can anticipate that return.


We thank you for your business.





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